Customer service was a MAJOR letdown, although we did get to view some manta rays for around 15 minutes. Since the staff had said at the beginning of the boat ride that they had been working back-to-back tours all day, I would assume this is the reason why the 3 crewmembers left quickly without saying anything while we watched them walk to their vehicles or even offering to wait with us till our uber arrived. The captain snapped a quick picture of the swollen jellyfish sting from the injured and said the owner would call the next day to check on us, then walked away, but no one reached out. Since they were locals and we were not, I would assume this was offered to them. To pick the best tours in Kona, we prioritize a few things: Adherence to the highest standards: on each tour its important that tour operators keep both you and the environment safe. Our group wasn't offered to rebook for free, but finding out from the other group on the boat that they were offered a comp snorkel to them. Once back at the dock, Jacob, the captain, and the co-captain in training, lacked compassion. We agree wholeheartedly and there is no better place to book this adventure than here with Manta Adventures. ![]() The Travel Channel says, It’s one of the top ten things to do in your lifetime. If you book this tour, ask what happens if someone gets hurt. You will enjoy a comfortable sunset cruise up the Kona coast on our brand new boat, the Maheli-Heli as we head towards the world famous Manta Ray Village. Since this was their last boat ride of the day, all the ice had melted, so there was no ice to put on the sting swelling, and they offered very little first aid, such as warm bottled water. Also, the fact that we ended 45 minutes early. Gloves or gloves to avoid jellyfish stings would have been a good idea, so I deducted it from the rating. One of the best features of our snorkel tours are they are either completely private or extremely. Snorkel with majestic Manta Rays & experience one of the best activities on the Big Island of Hawaii, just minutes away from the Waikoloa Resort Area. ![]() However, the sting worsened, and we all had to return to shore at 11:15 pm, 45 minutes earlier than planned. If you are interested in embarking on the most incredible sea adventure of a lifetime, do yourself a favor and make sure that you book your night time manta ray snorkel tour for your Kona trip Enjoy a Private Kona Snorkel Tour Aboard our Boat. Seeing the manta rays was a neat experience until our guide Jacob warned us about jellyfish, which was about 15 minutes after getting into the water one of us in our group got stung on the hand and had to return to the boat. Jacob, our guide, gave us a snorkeling rundown when we arrived, got us on the boat, and gave us wetsuits. We received a text earlier in the day with all the info for our scheduled manta ray snorkel from 10 pm to 12 am.
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